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Sent Items

Everything sent from a shared inbox, whichever member sent it.

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Sent Items holds every email sent from this shared inbox's address, whichever member sent it. It's the team's single record of what the address has said, so you can check a colleague's reply without asking them.

The Accounts shared inbox with Sent Items selected, listing replies sent from the address by different people: a credit note reply from Eleanor Whitfield and a payment confirmation for INV-4402 from Graham Whitfield.
One record of what the address has said, whoever on the team said it.

A reply appears here once its undo countdown has ended and it has actually gone. If you expected to see something here and it isn't, check for an Outbox in the sidebar: see Fix an email that didn't send.

Sent Items never shows an unread count: nothing in it needs anyone's attention.

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