TeamEmailby SorviAIHelpDocs

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Navigating TeamEmail

The sidebar's two halves, the search bar and the app switcher.

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TeamEmail opens on one screen and stays there. Everything you reach is chosen from the left sidebar, which is read top to bottom in two halves: views first, then the mailboxes those views are drawn from.

The TeamEmail sidebar. The upper half holds views: My Work with Open, Assigned to me, Subscribed, Later, Done and Drafts; then Scheduled with Send Later; then Outbox; then Unread. The lower half holds mailboxes: My Mailboxes with Eleanor Whitfield, then Shared Inboxes listing Accounts, Sales and Quotes, Service Desk and Workshop, then Tags.
Views in the upper half, the mailboxes they draw from in the lower half.

  1. Select a row in the upper half to ask a question across your mailboxes: what's assigned to me, what's unread, what's waiting to send.

  2. Select a mailbox in the lower half to expand it, then select a folder inside it, such as Inbox, to see where mail physically sits.

  3. Select a conversation in the list to read it. The reading pane opens to the right of the list.

Around the edges

New mail
The button at the top left. Starts an email from scratch.
The toolbar
Along the top of the page: Delete, Archive in TeamEmail, Move to, Reply, Reply all, Forward, Flag, Junk and Print. It acts on the open conversation, or on the ones you've ticked. Reply, Reply all, Forward and Print need a single open conversation.
Search
The bar at the top of the screen. Finds conversations across every inbox you can see.
The bell
Your notifications: assignments, mentions, snoozes that have ended, and sends that failed.
The gear
TeamEmail Settings.
The app switcher
The grid at the top left. Moves you to another SorviAI app.

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