Data Portability and Exit Policy

It applies to every business customer whose workspace is set up for India. Where Indian law gives you more than this policy does, that law applies.

• You can ask to leave, or to take a copy of your data, at any time.
• No notice period applies, and you do not have to give a reason.
• We make no charge for switching, exporting or transferring your data, or for reasonable help with a move.
• We help you move to another provider or to your own systems, and we do not put technical, contractual or commercial obstacles in the way.

Email [email protected] from an address on the account, saying whether you want a copy of your data, a move to another provider, or both, and whether you want your data deleted afterwards. We acknowledge your request within 2 working days and agree the steps with you. Today our team prepares the export by hand, because the product has no single export of a whole workspace.

We complete a switch or a copy within 30 days of your request. If you ask before your subscription ends, the service continues on your plan until the transitional period is over, even if the subscription would otherwise have ended first, so you can keep working and keep exporting.

If a switch is technically impossible within 30 days, we tell you within 14 working days of your request, explain why, and propose a longer period of no more than seven months.

All of your data: what you entered or imported, the records and metadata created by your use of the service, and the files you uploaded. You receive it in the formats the product’s export functions produce (CSV, Excel and PDF, and files in their original format), and, for modules without an export function, in CSV extracted by our team. We exclude none of your data. Our own operational records, such as security logs, are not your data. The annex lists what each module exports today.

When your subscription ends, every application locks at once and only the sign-in and billing screens respond, unless a switch you asked for is still under way. For at least 30 days after the end, our team exports your data for you on request, free of charge. We do not delete your workspace automatically, so you can also subscribe again and pick up where you left off.

When you ask us in writing, once any switch is complete, we delete your data from our live systems within 30 days and confirm the deletion to you in writing. Backup copies are overwritten within 7 days after that. Deletion is permanent and cannot be reversed. We keep data only where the law requires us to, and protect it while we do: as an intermediary under the IT Rules 2021, we keep the registration details of a closed account, and any content we removed after a complaint with its records, for 180 days.

None. Switching, exporting, extracting data from modules without an export function, transferring it and deleting it are all free. Your subscription fees stop as the Refund Policy describes.

A suspended workspace cannot be signed in to, which also blocks the product’s exports. Suspension never removes your right to your data: email [email protected] and our team exports it for you, as the Abuse Policy explains.

The application, the database and uploaded files are hosted by DigitalOcean in its London region, in the United Kingdom, behind Cloudflare’s network. No copy is held in India today: a backup in India is planned, but it is not in place and has no date yet. Our sub-processors and their locations are listed on our Compliance page, and the protection against unlawful access by public authorities is described on our Security page.

Indian law sets how long your business must keep its records, and that duty continues after you leave SorviAI. A company keeps its books of account for eight years (section 128 of the Companies Act 2013), and GST records are kept for 72 months from the due date of the annual return for the year they relate to (section 36 of the Central Goods and Services Tax Act 2017). These are your duties, not ours.

Indian companies that keep their books electronically must also keep a daily backup of them on servers in India (the Companies (Accounts) Rules 2014). SorviAI does not do this for you today, so keep your own daily export in India while you use the service.

Our backups are kept for 7 days to recover the service; they are not an archive. Ask for your export, and keep your own copy, before you ask us to delete your data.

We will not reduce the rights in this policy without giving workspace owners at least 30 days’ notice by email, and you may leave, on these terms, before a change takes effect. This is the first published version. Every later version will be published here with its date, and earlier versions will be kept at this address.

What each module exports in the product today. Exports run per screen or per report; list exports stop at 20,000 rows, and our team fills every gap on request.