Legal Notice and Grievance Officer

The website sorviai.com and the SorviAI service, including the SorviAI Orbit plan, are provided to customers in India by SORVI AI LTD, a private company limited by shares, registered in England and Wales under company number 16927720, with its registered office at Unit 5a Victoria Road, Stoke-On-Trent, England, ST4 2HS, United Kingdom. SorviAI is the trading name; SORVI AI LTD is the company.

SORVI AI LTD is a wholly owned subsidiary of Ralakde Holdings Limited. You can check these details free of charge on the Companies House register at find-and-update.company-information.service.gov.uk. SORVI AI LTD is not registered with the Registrar of Companies in India and has no Indian office.

SORVI AI LTD is not registered for GST in India and charges no tax on its fees. SorviAI is offered in India only to businesses registered for GST: as the buyer of a service from outside India, you pay IGST on our fees yourself under the reverse charge (section 5(3) of the Integrated Goods and Services Tax Act 2017). Sign-up does not yet check for a GSTIN, so please make sure your business is registered before you subscribe.

One address reaches us for everything: support, billing, privacy, legal notices, security reports, abuse reports and grievances. You can also write to us through the form on our contact page. We answer in English. We acknowledge a grievance within 24 hours, and every other message within 2 working days.

SorviAI hosts content that our customers publish, such as storefronts, portals and shared links, so we treat ourselves as an intermediary under the Information Technology Act 2000 and follow the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, as amended in 2026 (the IT Rules). Our Grievance Officer receives complaints about content hosted on SorviAI, about a breach of our terms, and about how we handle personal information.

Put “Grievance” in the subject line, and tell us what the complaint is about, where the content is (the full web address), and how to reach you. Our clocks run in calendar time, weekends and public holidays included:

• We acknowledge every complaint within 24 hours.
• We resolve it within 7 days of receiving it.
• A complaint asking us to remove content in one of the categories the IT Rules list (rule 3(1)(b)) is acted on within 36 hours, except complaints that content belongs to someone else, infringes a patent, trade mark, copyright or other proprietary right, or otherwise breaks the law, which follow the 7 days clock.
• Content that exposes a person’s private area, shows them in full or partial nudity or in a sexual act, or impersonates them in such material, including morphed images, is removed or disabled within 2 hours of a complaint by that person or someone acting for them.
• A complaint about how we handle your personal information is answered within one month.

Intellectual property complaints have their own page, IPR Compliance, which says what a complaint needs to contain.

• If you disagree with the Grievance Officer’s decision, or your complaint is not resolved in time, you can appeal to the Grievance Appellate Committee within 30 days of our reply, at gac.gov.in (rule 3A of the IT Rules). Every decision we send tells you this.
• From 13 May 2027, if you are not satisfied with how we answered a complaint about your personal data, you can complain to the Data Protection Board of India, after first raising it with us (section 13(3) of the Digital Personal Data Protection Act 2023).
• You can always go to court instead.

You can report illegal content on a storefront, portal or shared link hosted on SorviAI to our Grievance Officer at [email protected] or through our contact page. Our Abuse Policy explains what is not allowed and how we act on reports.

• To report a cyber crime, use the National Cyber Crime Reporting Portal at cybercrime.gov.in, or go to your local police.
• If you have lost money to online financial fraud, call 1930 straight away.
• Child sexual abuse material can be reported on the same portal or to the police. When we learn of it on SorviAI, we remove it and report it as the Protection of Children from Sexual Offences Act 2012 requires.
• If someone is in immediate danger, call 112.

How we handle personal information is set out in our Privacy Policy, our Cookie Policy and our DPDP and GDPR Compliance page. Today we follow the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011. The main duties of the Digital Personal Data Protection Act 2023 apply from 13 May 2027.

We follow the directions of the Indian Computer Emergency Response Team (CERT-In) of 28 April 2022. We report the cyber security incidents they list to CERT-In within 6 hours of noticing them. Our point of contact for CERT-In is:

To report a security weakness in SorviAI, write to the same address. Our CERT-In Incident Reporting and Log Retention Policy explains how we handle incidents and which logs we keep.

The SorviAI service and this website are hosted by DigitalOcean in its London data centre region in the United Kingdom, on DigitalOcean’s App Platform, with Cloudflare in front of every address as the network edge. The application, the database and uploaded files are all held in London, for every customer wherever they are. No copy is held in India today.

SorviAI and SorviAI Orbit are trade marks of Ralakde Holdings Limited, the parent company of SORVI AI LTD, and are used by SORVI AI LTD with its permission. They are not registered trade marks, in India or anywhere else. The content of this website belongs to SORVI AI LTD or its licensors and is protected by copyright.

Use of the service is governed by our Terms of Service. This India version of our documents applies to workspaces set up for India and to visitors in India; everyone else reads the Global version.

The service is offered only to businesses registered for GST and acting in the course of their trade, business or profession. Sign-up does not yet check that a customer is a business.

Our documents are published in English. You can write to us in any language, and we answer in English.