Every job still comes back to the owner: who has the device, which part went in, whether it was billed. Repairs puts those answers on the ticket, so a new technician can pick up a job without asking you.
Three questions the ticket answers
Tickets from intake to completion, carrying the device, the fault, the parts fitted and the hours worked. Technicians, device issues with their usual parts, work reports and a ticket history are held here too.
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Custom
A bundle and terms shaped around you
Custom
price
| Before | With Repairs |
|---|---|
| Only the owner knows which devices are in and what is wrong with them | Every device is booked in on a ticket with its fault |
| Work is handed out by calling across the bench | Each piece of work carries its own named technician |
| “Which job first?” comes back to you | Priority is set once on the ticket and shows on the open list |
| A part comes off the shelf and nobody writes it down | Adding a part to a ticket commits it from a chosen warehouse |
| The bill is rebuilt from memory when the customer collects | Every service line and part records whether it has been invoiced |
| “Is my phone ready?” means walking to the bench to check | Counter and workshop read one list: in for repair, awaiting a part, ready |
| A new technician sees everything, or nothing at all | Roles scoped to Repairs, so access matches the job |
Spot the difference
Jobs
A ticket is opened at the counter against a customer and a device, and everything the job accumulates is held on it: the parts fitted, the hours worked, the status it has reached, and which of its lines have been invoiced.
The item, its serial number, the fault as reported and a priority are what starts a ticket, and the number it is given comes from the workshop counter rather than from whoever is writing it up.
The stages a job moves through are yours to name, each sitting in one of five categories, so the board matches how the workshop actually runs.
Parts, time entries, comments and each change of status are held on the ticket itself, so the record of a repair is assembled as the work happens.
Reporting
A work report is drawn from the ticket rather than written up afterwards: which part was fitted, by whom, what was tested and when. The same records counted the other way give the workshop its open work by stage, by technician and by the fault being fixed.
A work report sets out what was diagnosed, replaced and tested, with technician and customer signature blocks that can be enabled per report.
What is open, on hold or waiting is counted off the tickets themselves, so the number on the screen is the queue rather than a tally somebody keeps.
The same tickets group by who handled them and by the issue recorded against the device, which is what turns a month of jobs into where the time went.
Technicians
Each service line on a ticket carries its own assignee, so a device whose diagnosis and rework belong to different people is still one job. Priority is set once on the ticket, and the open list shows both.
Assignment is recorded against the individual piece of work rather than the whole ticket, which is what lets two technicians share a device without splitting it into two jobs.
A ticket carries one priority for the device in hand, so the order work is taken in is a property of the job while the hands on it can differ line by line.
What is in for repair, what is awaiting a part and what is ready for collection is a single list both the front desk and the workshop read.
Parts
A part added to a ticket is committed against a warehouse at that point, and consumed when the job is completed or invoiced. What it cost comes from the stock it came out of; what it is charged at goes to the customer the ticket was opened for.
Adding it commits units in a nominated warehouse. Completing or invoicing the job consumes them at the costing method set on the item, and cancelling releases them.
The cost taken is the item's own FIFO layer or weighted average, so the margin on a repair is the real one rather than a price list applied twice.
Service lines and parts each record whether they have been invoiced and on which invoice, so a partly invoiced job is a fact held on the ticket rather than a suspicion.
FAQ
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