Mentions légales
In this document
This page gives the information French law requires the publisher of an online service to make available (article 1-1 of loi n° 2004-575 of 21 June 2004, the LCEN). It is written in English, like every document in our France set.
Publisher of the site and the service
The website sorviai.com and the SorviAI service, including the SorviAI Orbit plan, are published by SORVI AI LTD, a private company limited by shares, registered in England and Wales under company number 16927720, with its registered office at Unit 5a Victoria Road, Stoke-On-Trent, England, ST4 2HS, United Kingdom. SorviAI is the trading name; SORVI AI LTD is the company. It has no establishment in France or elsewhere in the European Union.
SORVI AI LTD is a wholly owned subsidiary of Ralakde Holdings Limited. As an English company it is not entered in the French trade and companies register (RCS) and has no SIREN number; you can check its details free of charge on the Companies House register at find-and-update.company-information.service.gov.uk. SORVI AI LTD is not registered for tax on its sales in any country, so it has no intra-EU tax identification number and our invoices carry no tax number.
Directeur de la publication
The director of publication, responsible for what this website and the service publish, is Deepak Gupta, director of SORVI AI LTD, who can be reached at the contact details below.
Contact
One address reaches us for everything: support, billing, privacy, legal notices, security reports and abuse reports. You can also write to us through the form on our contact page. You may write to us in English and French; we answer in English, and we acknowledge every message within 2 working days.
Host (hébergeur)
The SorviAI service and this website are hosted by DigitalOcean, LLC in its London data centre region, on its App Platform, with Cloudflare in front of every address as the network edge. The application, the database and uploaded files are all held in London, for every customer wherever they are. The telephone number above is the one the DigitalOcean group publishes for its head office; DigitalOcean handles support through its website.
Representatives in the EU
Because SORVI AI LTD has no establishment in the European Union, EU law expects it to name representatives there. We have not appointed any of them:
- Representative under article 27 of the General Data Protection Regulation: not appointed.
- Legal representative under article 13 of the Digital Services Act (Regulation (EU) 2022/2065): not appointed.
- Legal representative under article 17 of the Regulation on terrorist content online (Regulation (EU) 2021/784), and under the EU rules on electronic evidence: not appointed.
Until one is appointed, authorities and individuals can reach us directly at [email protected], which a person reads. We will update this page on the day a representative is appointed.
Points of contact for the EU Digital Services Act
Our single point of contact for the authorities of EU Member States, the European Commission and the European Board for Digital Services (article 11), and for the people who use our service (article 12), is [email protected]. You can write to it in English and French. A person reads it; it is not an automated channel. Removal orders for terrorist content are watched for around the clock, every day of the year.
In France, the Digital Services Coordinator is Arcom (www.arcom.fr).
Reporting illegal content
You can report illegal content on a storefront, portal or shared link hosted on SorviAI by email to [email protected] or through our contact page, in English and French. For intellectual property complaints, see IPR Compliance. Our Abuse Policy explains what is not allowed and how we act on reports.
The most serious illegal content (child sexual abuse material, terrorism, incitement to hatred) can also be reported to the French authorities on PHAROS, the official reporting platform, at www.internet-signalement.gouv.fr. If someone is in immediate danger, call 112.
Personal data and cookies
How we handle personal information is set out in our Privacy Policy and Cookie Policy. To exercise your rights, write to [email protected].
If you are unhappy with how we have handled your personal information, please complain to us first. You can also lodge a complaint with the Commission nationale de l'informatique et des libertés (CNIL), 3 Place de Fontenoy, 75007 Paris, France, www.cnil.fr, by post or online through its complaint service. If you live or work in another EU country, you can complain to the authority there instead; the European Data Protection Board lists them at edpb.europa.eu.
For completeness: as a UK company, SORVI AI LTD is registered with the UK data protection regulator under number ZC254426. That registration has no effect in France or the European Union.
Trade marks and content
SorviAI and SorviAI Orbit are trade marks of Ralakde Holdings Limited, the parent company of SORVI AI LTD, and are used by SORVI AI LTD with its permission. They are not registered trade marks in France, the European Union or anywhere else. The content of this website belongs to SORVI AI LTD or its licensors, and may not be reproduced without permission. How you may use our marks is set out in our Trademark Policy.
Terms and which version applies
Use of the service is governed by our Terms of Service. This France version of our documents applies to workspaces set up for France and to visitors in France; everyone else reads the Global version.
The service is offered only to businesses acting in the course of their trade, business or profession. Sole traders and partnerships buying for their business are businesses for this purpose. Sign-up does not yet check that a customer is a business.