# Write a new email

Start an email from scratch, choose which address it comes from, and send it.

In this guide you'll write an email that isn't a reply to anything: a quote you're chasing, a visit you're confirming, a note to a supplier. You'll pick the address it comes from, add recipients, and send it.

> **Before you start:**
>
> At least one connected mailbox you can send from: your own, or a shared inbox you're a member of.

## Write it

- Select **New mail** at the top left. The composer opens over the page.
- Check **From**. It starts on your default address. To send as the team, select the address and choose the shared inbox from the **Channels** list, for example `service@`.
- In **To**, enter an address and select **Enter**. It turns into a chip. Suggestions appear as you enter it. To add more people, enter the next address the same way.
- Enter a **Subject**.
- Write your message. If you've set up a signature for this address, or a default one, it's added underneath.

  ![The New mail composer. From reads Eleanor Whitfield, admin@ironvale.com, with a chevron to change it. To holds one chip, facilities@trentsidefood.co.uk, with CC and BCC buttons at the right. The subject reads Chiller service visit - Tuesday 29 September, and the body confirms an engineer visit. Eleanor Whitfield's signature sits in a box beneath the body. Along the bottom are the formatting buttons, attach and save buttons, Draft saved 11:59, Discard, and Send email with an arrow beside it.](https://www.neuracrm.com/help/teamemail/write-and-send/new-mail.png)
- Select **Send email**.

## What happens next

The composer closes and a message appears at the bottom right: **Your message is being sent**, with an **Undo** button and a short countdown. When the countdown ends, the email leaves from the address in **From**, and a copy lands in that mailbox's **Sent Items**. If you change your mind in time, see [Undo a send](/teamemail/help-docs/write-and-send/undo-a-send).

**You're done when** the countdown message has gone and the email is listed in **Sent Items** for the address you sent from.

## The fields

*Fields in the New mail composer*

## More you can do while writing

- **Format text** with the buttons along the bottom: bold, italic, underline, bulleted and numbered lists, and links.
- **Attach a file** with the paperclip, or drag files onto the composer. Documents, spreadsheets, images, PDFs and zip files are all accepted.
- **Insert a saved reply** with the template button. See [Templates](/teamemail/help-docs/settings/templates).
- **Change the signature** with the arrows in the signature's corner, or remove it for this email with its cross.
- **Send it later** from the arrow beside **Send email**. See [Send Later](/teamemail/help-docs/scheduled/send-later).

## Your work is saved as you go

The composer saves a draft a few seconds after you stop typing, and the time shows beside **Discard**, as **Draft saved** *time*. Select the cross at the top right to close the composer and keep the draft: you'll find it under **Drafts** in My work. Select **Discard** to throw the email away. For a new email there's no confirmation, so only use it when you're sure.

## If something doesn't look right

**Nothing sends, and a message says "Please enter a recipient" or "Please enter a subject".** Fill in the field it names and send again.

**An address you entered didn't turn into a chip.** TeamEmail didn't recognise it as an email address, so it won't be sent to. Check for a missing `@` or a stray space.

**The address you want isn't in From.** Only connected mailboxes in inboxes you belong to are listed. Ask an administrator to add you to the shared inbox, or to reconnect the mailbox in **Settings** > **Connections**.