# Inbox

Mail as it arrives in a shared inbox, sorted into four tabs by who's dealing with it.

A shared inbox's **Inbox** holds mail as it arrives, visible to every member. Above the list, four tabs sort it by where each conversation stands, so the team can see at a glance what nobody has picked up.

![The Accounts shared inbox with its Inbox selected in the TeamEmail sidebar. Above the list sit four tabs, Unassigned showing 3, Assigned showing 2, Waiting showing 2 and Resolved showing 1. The Unassigned tab is open, listing a request from Roger Attlee for a copy of invoice INV-4410 and other threads nobody has picked up yet.](https://www.neuracrm.com/help/teamemail/shared-inboxes/inbox-cropped.png)

*The Inbox opens on Unassigned: what has arrived and has nobody's name on it.*

## The four tabs

- **Unassigned**: Open, with nobody's name on it. New mail lands here. This is the queue the inbox exists to clear, and the tab the Inbox opens on.
- **Assigned**: Open, and someone owns it, so everyone else can leave it alone.
- **Waiting**: Marked Waiting, or snoozed from the inbox. The next move is outside the team.
- **Resolved**: Marked Done. Finished, but kept here for reference.

The number on each tab is the count for the whole team, not just you. Archived conversations aren't on any tab: they're in the **Archive** folder.

## What moves a conversation between tabs

- **Assigning** moves it from Unassigned to Assigned. Unassigning moves it back.
- **Waiting**, or a snooze from the Inbox, moves it to Waiting.
- **Done** moves it to Resolved.
- **A new message from the customer** brings a Waiting or Resolved conversation back to Unassigned or Assigned.
- **Archiving** takes it off the tabs altogether.

## Tools above the list

- **Search emails...** searches this mailbox. See [Find a conversation](/teamemail/help-docs/shared-inboxes/find-a-conversation).
- The **checkbox** selects the conversations in view, up to 50 at a time, so you can act on several at once from the toolbar at the top of the page.
- **Refresh** reloads the list.
- The **filter** narrows the list to **Unread**, **Flagged**, **To me** or **Has files**.
- The **view** button switches between a compact list and a roomier one with previews, tags and owners.

On the **Assigned** tab, **Assignee** and **Tag** filters appear when there's more than one owner or any tags to filter by, for questions like "what has Nadia got?".

> **Note:**
>
> A conversation here also shows up in a member's My work once it's assigned to them or they're following it. They're two views of the same mail, not copies. See [What my work is](/teamemail/help-docs/my-work/what-my-work-is).