# Deleted Items

Mail a member has deleted, and how to restore it or remove it for good.

**Deleted Items** holds mail a member has deleted from any other folder in this shared inbox. It isn't gone yet: anything here can be restored for 30 days, after which it's cleared out automatically. A new reply from the customer also brings a deleted conversation back to the Inbox.

![The Accounts shared inbox with Deleted Items selected at the foot of its folder list, holding an undeliverable automatic reply.](https://www.neuracrm.com/help/teamemail/shared-inboxes/deleted-items-cropped.png)

*Anything a member deletes from the shared address lands here.*

## Delete a conversation

Open it and select **Delete** in the toolbar at the top of the page, then confirm: **This email will be moved to Deleted Items.** Delete suits mail nobody needs, such as a duplicate or an automatic notice. For finished work, [archive it](/teamemail/help-docs/shared-inboxes/archive) instead.

## Restore it

Open it from **Deleted Items** and select **Restore** in the toolbar. It goes back to the folder it came from, and a message confirms **Email restored**.

## Delete it for good

Selecting **Delete** on something already in Deleted Items removes it from TeamEmail for good. It isn't deleted from the Outlook mailbox. TeamEmail warns you first: **This email will be permanently deleted and cannot be recovered.**

> **Warning:**
>
> A permanent delete can't be undone in TeamEmail. Check you have the right conversation before you confirm.