# Archive a conversation

Clear a finished conversation out of the team's lists without deleting it, and bring it back if you need it.

Archiving takes a conversation out of every working list and tab and parks it in the mailbox's **Archive** folder. Nothing is deleted, and it changes nothing in Outlook: archiving is purely about what the team sees in TeamEmail.

Archive when a conversation is finished and you want it gone from view. If it might need anyone again soon, mark it **Done** instead: it stays on the **Resolved** tab where it's easy to find.

> **Before you start:**
>
> A conversation you can open. You don't need to mark it Done first.

## Archive it

- Open the conversation.
- In the toolbar at the top of the page, select **Archive in TeamEmail**.

A message confirms **Email archived**, and the conversation closes and leaves the list you were in.

There are two shortcuts to the same thing. Point to a conversation in a mailbox list and select the archive button at the right of its row. Or, on a conversation marked Done, select **Archive** at the top, or **Archive in** *inbox name* on its banner.

**You're done when** the conversation is listed in the mailbox's **Archive** folder and not on any tab of the Inbox.

## It comes back on its own when a new message arrives

An archived conversation isn't closed to new mail. The moment the customer writes again, it returns to **Open** and reappears in the Inbox for whoever is watching. That makes archiving safe even when you're not certain a job is over.

## Bring it back yourself

![The Archive folder of the Service Desk inbox, headed Archive with a count of 3. The pointer is over the first row, a chiller callout from Yvonne Braithwaite, revealing an unarchive button at its right edge. Two older archived conversations sit below under August.](https://www.neuracrm.com/help/teamemail/shared-inboxes/archive-unarchive.png)

*Point to an archived conversation to reveal the button that returns it to Open.*

Expand the mailbox in the sidebar and select **Archive**. Point to the conversation and select the button at the right of its row, **Unarchive: returns this thread to Open**. Or open it and select **Unarchive** in the toolbar. It goes back to the Inbox as Open.

## Archive, Done or delete?

- **Done**: Finished, but kept on the Resolved tab in case it's needed soon.
- **Archive**: Finished and cleared from every tab. It comes back the moment a new message arrives.
- **Delete**: Unwanted mail, such as a duplicate or an automatic notice. It goes to Deleted Items.