# Inboxes

Create a shared inbox for the team, choose which mailbox feeds it, and decide who's a member and what they can do.

An inbox is how TeamEmail groups mail for people to work on. **Settings** > **Inboxes** has two tabs: **Individual**, for your own mailbox, and **Shared**, for team inboxes such as Sales or Service. Membership of a shared inbox is what lets someone see its mail.

![The Shared tab of the Inboxes screen in TeamEmail Settings, headed Shared Inboxes and described as team inboxes with role-based access control, beside a Create Shared Inbox button. Four are listed with their purpose, channel count, member count and an enabled toggle: Accounts for invoices, payments and statements with 2 members; Sales and Quotes for quotes, orders and new enquiries with 2 members; Service Desk for field service job updates and customer queries with 4 members; and Workshop for bench repairs, parts fitting and job sign-off with 3 members.](https://www.neuracrm.com/help/teamemail/settings/inboxes-shared.png)

*The Shared tab: each team inbox with its channels and members.*

> **Before you start:**
>
> You're a TeamEmail administrator: the **Shared** tab only appears for administrators. The mailbox the inbox will use is already connected. See [Connections](/teamemail/help-docs/settings/connections).

## Create a shared inbox

- Go to **Settings** > **Inboxes** and select the **Shared** tab.
- Select **Create Shared Inbox**.
- Enter a **Name** people will recognise in the sidebar, such as `Service Desk`, and optionally a **Description** of what it handles. Select **Create**. A message confirms **Shared inbox created**.
- The inbox opens in a panel. Under **Channels**, select **+ Add** beside the mailbox that should feed it, such as `service@`.
- Under **Members**, choose a person in **Add a member...**, pick their role, and select **+**. Repeat for each member.
- Select **Save**.

A message confirms **Inbox updated**, and the inbox appears in every member's sidebar under **Shared Inboxes**. You're added as its Admin automatically.

**You're done when** the inbox is on the Shared tab with its channel and member counts, and members can see it in their sidebar.

## The fields

*Creating and editing a shared inbox*

## Member roles

- **Admin**: Can change the inbox's settings, members and channels, as well as work its conversations. They must also be a TeamEmail administrator to save changes.
- **Member**: Can read, reply, assign, add notes and change statuses. The right role for most people.
- **Observer**: Can read the inbox but can't send from it. Suits a manager who wants visibility.

Adding someone to an inbox also gives them access to TeamEmail, if they didn't have it already.

## Change or remove an inbox

Only the inbox's Admins see the controls below; anyone else gets a read-only view with a **Close** button. Select an inbox to open its panel, change what you need, and select **Save**. The toggle on each row turns an inbox off without deleting it: a disabled inbox disappears from the sidebar. To delete one, select the bin on its row or **Delete** in its panel, and confirm. Its members are removed and its mailboxes are unassigned, but the conversations stay.

## Your individual inbox

![The Inboxes screen in TeamEmail Settings, open on its Individual tab beside a Shared tab. A panel headed Individual Inboxes, described as your personal mailboxes, only visible to you, lists Eleanor Whitfield with 1 channel and an enabled toggle, beside a Create Individual Inbox button.](https://www.neuracrm.com/help/teamemail/settings/inboxes.png)

*The Individual tab: inboxes only their owner can see.*

The **Individual** tab lists inboxes only you can see. Select **Create Individual Inbox** to make one, then add your own connected mailbox to it under **Channels**, the same way as above.