# Mark a conversation done

Close a conversation out when it doesn't need you any more, and find it again under Done.

When a conversation needs nothing more from anyone, mark it done. It leaves **Open**, so your list only holds work that's still to do, and it waits under **Done** in case you need it again.

> **Before you start:**
>
> A conversation open in the reading pane.

- At the top right of the conversation, select the status button. It reads **Open**. In your own mailbox the button only shows once the conversation is assigned; if it's missing, open the conversation from My work instead.
- Select **Done**.

The button now reads **Done**, and a banner says **This conversation is resolved.** The conversation leaves **Open** and is listed under **Done**. In a shared inbox it also moves to the **Resolved** tab, for the whole team.

Marking a conversation done doesn't delete it or move it in Outlook. It only changes where it's listed.

![TeamEmail with Done selected under My Work, highlighted in the left sidebar. Three closed conversations from August are listed: an approved quote for a gearbox overhaul from Yvonne Braithwaite, a hydraulic valve rebuild ready for collection from Frank Iliffe, and a fitted pump seal kit from Doreen Kasprzak, tagged Quote and Parts where relevant.](https://www.neuracrm.com/help/teamemail/my-work/done-list-cropped.png)

*Finished conversations, still readable, but off your working list.*

**You're done when** the conversation is under **Done** and no longer under **Open**.

## Close it as you reply

If your reply is the last thing needed, select the arrow beside **Send email** and choose **Send as** > **Resolved**. It sends and marks the conversation done in one step.

## If it needs you again

A new message from the customer reopens a done conversation automatically, and it goes back to **Open**. To reopen it yourself, open it from **Done**, select the status button and select **Open**.

## Continue with

- [Archive a conversation](https://www.neuracrm.com/teamemail/help-docs/shared-inboxes/archive): Clear a done conversation out of view altogether.