# How your mailboxes work

The mailboxes connected under your own name, and the folders inside each one.

My Mailboxes lists the mailboxes connected under your own name. Where a shared inbox is answered by a team, these are yours: nobody else sees what is in them.

**Video: A tour of your own mailboxes and the folders inside them** https://www.youtube.com/watch?v=vniWliFtwaU

![The My Mailboxes section of the TeamEmail sidebar with Eleanor Whitfield's mailbox expanded and its Inbox selected, showing the five folders it contains: Inbox, Sent Items, Archive, Junk Email and Deleted Items.](https://www.neuracrm.com/help/teamemail/my-mailboxes/inbox-cropped.png)

*A personal mailbox expanded, showing the five folders every mailbox carries.*

## What is inside one

Expanding a mailbox shows **Inbox**, **Sent Items** and **Junk Email** straight from Outlook, plus TeamEmail's own **Archive** and **Deleted Items**. Any other Outlook folders are under **More**.

- [Inbox](https://www.neuracrm.com/teamemail/help-docs/my-mailboxes/inbox): Mail as it arrives, in the order it was received.
- [Sent Items](https://www.neuracrm.com/teamemail/help-docs/my-mailboxes/sent-items): Everything you have sent from this mailbox.
- [Archive](https://www.neuracrm.com/teamemail/help-docs/my-mailboxes/archive): Conversations put out of the way, which return to Open when a new message arrives.
- [Junk Email](https://www.neuracrm.com/teamemail/help-docs/my-mailboxes/junk-email): Mail flagged as spam.
- [Deleted Items](https://www.neuracrm.com/teamemail/help-docs/my-mailboxes/deleted-items): Mail you have deleted, until you restore it or remove it from TeamEmail for good.

## How it differs from My work

A folder here is a place mail physically sits. My work is a view across mailboxes, built from what is assigned to you or what you follow. The same message can appear in both, and reading it in one marks it read in the other, because there is only ever one copy.

> **Tip:**
>
> Drag a mailbox to reorder the list when you have more than one. The order is remembered in your browser rather than on your account, so a different computer starts from the default.

To add a mailbox, connect it in **Settings** > **Connections**, then add it to your individual inbox in **Settings** > **Inboxes**. See [Connections](/teamemail/help-docs/settings/connections).