# Welcome to TeamEmail

What TeamEmail does, and where to start.

**Video: A tour of SorviAI TeamEmail: the shared addresses it tracks, the Outlook mailboxes behind them, and where to start.** https://www.youtube.com/watch?v=WXyB9OZCNj8

TeamEmail turns the addresses your team already answers, sales@, service@, accounts@, into somewhere work can actually be tracked. It runs on your real Outlook mailboxes, so nothing moves and nothing is migrated.

![TeamEmail as it opens. A New mail button and a toolbar run across the top. The sidebar lists My Work with Open, Assigned to me, Subscribed, Later, Done and Drafts, then Scheduled, Outbox and Unread, then My Mailboxes and four shared inboxes, Accounts, Sales and Quotes, Service Desk and Workshop, then Tags. The Open list beside it is grouped by day and holds conversations from Aidan Loxley, Callum Tindall, Doreen Kasprzak, Frank Iliffe and Eleanor Whitfield, each showing who it is assigned to and tags such as Urgent, Warranty, Quote and Parts.](https://www.neuracrm.com/help/teamemail/getting-started/landing-cropped.png)

*What you see on opening TeamEmail: your work on the left, the conversations it gathers on the right.*

## What it gives a shared address

- [An owner](https://www.neuracrm.com/teamemail/help-docs/shared-inboxes/assign-a-conversation): Assign a conversation and it stops being everybody's problem and becomes one person's job.
- [A private channel](https://www.neuracrm.com/teamemail/help-docs/shared-inboxes/add-an-internal-note): Notes and @mentions sit inside the conversation and never reach the customer.
- [A clear status](https://www.neuracrm.com/teamemail/help-docs/shared-inboxes/change-a-conversations-status): Open, Waiting and Done show whose move it is, so nothing is left hanging.
- [One record](https://www.neuracrm.com/teamemail/help-docs/shared-inboxes/how-shared-inboxes-work): Replies go out from the shared address, so the team's history is in one place rather than in personal mailboxes.

## Read these first

- [Answer a customer email from start to finish](https://www.neuracrm.com/teamemail/help-docs/shared-inboxes/answer-a-customer-email): One real request, from arriving to closed. The fastest way to learn TeamEmail.
- [Navigating TeamEmail](https://www.neuracrm.com/teamemail/help-docs/getting-started/navigating-teamemail): What every part of the screen is for.

## Setting up for the team

- [Connections](https://www.neuracrm.com/teamemail/help-docs/settings/connections): Connect the Outlook mailboxes your team answers.
- [Inboxes](https://www.neuracrm.com/teamemail/help-docs/settings/inboxes): Turn them into shared inboxes and add the members.
- [Teammates](https://www.neuracrm.com/teamemail/help-docs/settings/teammates): Invite people and choose your administrators.

## What it does not change

> **Note:**
>
> Your mail stays where it is. TeamEmail reads and sends through the same Outlook mailboxes, so their addresses and history are untouched, and mail you send here is in Outlook's Sent Items too.