# Access TeamEmail

How you get into TeamEmail, and what decides which mail you can see once you are there.

Open TeamEmail from the app switcher at the top left of any SorviAI screen. Whether you see anything once you are in depends on two separate things, and it is worth knowing which is which.

![The app switcher open over TeamEmail, headed My Apps, showing the apps this account can reach as starred tiles: Finance, Inventory, TeamEmail highlighted as the current app, Repairs, Worklink, Nest and Storefront, above a Back to App Center link.](https://www.neuracrm.com/help/teamemail/getting-started/app-switcher-cropped.png)

*The switcher lists only the apps your account can reach. TeamEmail is highlighted as the one you are in.*

## What gets you in

You can use TeamEmail if your administrator has given you access to it, or if you've been added to one of its shared inboxes. Being a member of a shared inbox is enough on its own.

- **TeamEmail User**: Works conversations in the inboxes they belong to, and manages their own mailbox, private templates, tags and signatures, and personal settings.
- **TeamEmail Admin**: Everything a user can do, plus shared inboxes, teammates, and the team's shared templates, tags and signatures.

## What decides the mail you see

Access to the app isn't the same as access to mail. Two things decide what's in your sidebar, and they're set per mailbox, not per person.

- **Your own connected mailbox**: Nobody sees it but you. Until you connect one and add it to your individual inbox, there's nothing of yours to show.
- **Membership of a shared inbox**: A shared inbox is invisible to anyone who isn't a member. Being an administrator doesn't put you in one; being added does.

Within a shared inbox, a member's role decides what they can do there: an **Observer** can read but not send. See [Inboxes](/teamemail/help-docs/settings/inboxes).

> **Note:**
>
> A role in TeamEmail governs TeamEmail only. It's separate from what the same person can do in Finance, Inventory or any other app in the suite.

## If something is missing

**No mailbox connected yet.** TeamEmail shows **Connect Microsoft Outlook** with a **Go to Settings** button instead of your mail. See [Connections](/teamemail/help-docs/settings/connections).

**A shared inbox you expected isn't there** because you're not a member of it. Ask a TeamEmail administrator to add you in **Settings** > **Inboxes**.

**A conversation someone mentioned isn't visible** because it's in an inbox you're not in. They can share that one conversation with you by mentioning you in a note.